Support

We're here to help.

Most questions answered within one business day.

1Getting help

The fastest way to reach us is by email. To help us resolve your issue quickly, please include:

  • The app name and the marketplace you installed it from (e.g. Checkout Links on Wix)
  • Your store or site name, so we can locate your account
  • A short description of what you expected and what happened instead
  • A screenshot or screen recording, if relevant

We typically reply within one business day.

3Frequently asked questions

How do I install an app?+

Open the app's listing on its marketplace (for Checkout Links, the Wix App Market) and click install. The app is added to your site or store directly — no code required.

Is there a free plan?+

Yes. Checkout Links offers a free plan so you can try it on your store before upgrading.

How do I cancel or change my plan?+

Plans and billing are managed through the marketplace you installed the app from. You can change or cancel anytime from your marketplace account, and the change takes effect at the end of your current billing period.

Do you build custom apps?+

Yes — alongside our marketplace apps, we take on custom web app development. Email hello@baseplatedigital.com with a few details about your project and we'll take it from there.

Where is my data handled?+

See our Privacy Policy for details on what we collect, how it's used, and your rights.