We're here to help.
1Getting help
The fastest way to reach us is by email. To help us resolve your issue quickly, please include:
- The app nameand the marketplace you installed it from (e.g. Checkout Links, DeliverSure, Extra Fees & Surcharges, Order Deposits, or BoostBridge on Wix)
- Your store or site name, so we can locate your account
- A short description of what you expected and what happened instead
- A screenshot or screen recording, if relevant
We typically reply within one business day.
2Checkout Links for Wix
Checkout Links lets you create pre-filled checkout links with selected products, quantities, variants, and discounts, then share them anywhere to send customers straight to a ready-to-buy checkout.
Common topics
- Creating and sharing a checkout link
- Adding discounts, bundles, or private offers to a link
- Managing your plan and billing
Using Checkout Links? You can also reach support directly from the app's listing on the Wix App Market.
3DeliverSure for Wix
DeliverSure validates shipping addresses at checkout against Google's Address Validation service. Warn customers or block checkout when an address can't be found, restrict delivery to the countries you serve, and reduce failed deliveries from a simple dashboard.
Common topics
- Turning address validation on or off at checkout
- Choosing warn vs. block when an address can't be verified
- Restricting delivery to specific countries
- Managing your plan and billing
Using DeliverSure? You can also reach support directly from the app's listing on the Wix App Market.
4Extra Fees & Surcharges for Wix
Extra Fees & Surcharges lets you create fee rules that apply automatically at checkout — flat or percentage, by cart total or product collection. Stack rules, turn each on or off anytime, and show fees as clear line items with no storefront setup required.
Common topics
- Creating flat or percentage fee rules
- Applying fees by cart total or product collection
- Stacking multiple rules and toggling them on or off
- Managing your plan and billing
Using Extra Fees & Surcharges? You can also reach support directly from the app's listing on the Wix App Market.
5Order Deposits for Wix
Order Deposits lets customers pay a deposit and the balance before you ship — on one real order with correct tax, inventory, and reporting. Buyers get a deposit link after checkout, accept your deposit terms before paying, and you send the balance link when the order is ready. Balance tracking and fulfillment warnings help you avoid shipping high-ticket orders with money still owed.
Common topics
- Enabling a deposit payment method and publishing a Payment Request Page
- Setting deposit rules and custom deposit terms
- Sending deposit and balance payment links
- Tracking outstanding balances and fulfillment warnings
- Managing your plan and billing
Using Order Deposits? You can also reach support directly from the app's listing on the Wix App Market.
6BoostBridge: 1-Click Upsells for Wix
BoostBridge shows one focused product offer in the order summary right before payment. Customers add it with one click without leaving checkout. Use it for Stores, Bookings, or both — at every checkout, whenever someone books a service, or only for selected booking services. Track offer views and successful adds from one dashboard.
Common topics
- Creating a checkout offer with a product or collection
- Showing offers for Stores, Bookings, or both
- Matching offers to selected booking services
- Tracking offer views and successful adds
- Managing your plan and billing
Using BoostBridge? You can also reach support directly from the app's listing on the Wix App Market.
7Frequently asked questions
How do I install an app?+
Open the app's listing on the Wix App Market and click install. The app is added to your site or store directly — no code required. You can find all of our apps on our Wix developer page.
Is there a free plan?+
Yes. Checkout Links, DeliverSure, Extra Fees & Surcharges, Order Deposits, and BoostBridge each offer a free plan so you can try them on your store before upgrading.
How do I cancel or change my plan?+
Plans and billing are managed through the marketplace you installed the app from. You can change or cancel anytime from your marketplace account, and the change takes effect at the end of your current billing period.
Do you build custom apps?+
Yes — alongside our marketplace apps, we take on custom web app development. Email hello@baseplatedigital.com with a few details about your project and we'll take it from there.
Where is my data handled?+
See our Privacy Policy for details on what we collect, how it's used, and your rights.